The account has been deactivated

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Your account has been deactivated. Please contact support! developerMessage: Your account has been deactivated. Please contact support! errorCode: 8007

2

Hi!

Your trial has expired that is why you were getting this error. I have reactivated your account so you can continue testing.

Best,
Yuliia

3

Hi , My trail period expired , I purchased a plan and now using the account for encoding a file, still getting this error as my account is deactivated. Does the account have to be activated from your end ?

4

Hi! Please make sure you use the correct organization and credentials when you want to initiate an encoding. p.earl@byonity.com has an active plan but your personal account doesn’t. When you login to your personal account, make sure you switch the organization and choose the one that has a paid plan (top-right corner next to your name).

5

Thank you so much , That solved my Issue