When try to Encode the Audio/Video File got this error message Account has been Deactivated

Bugs
1

Affected product

Encoding - VOD

Description

When we trying to encode the audio/video file we are getting this error message “Your account has been deactivated. Please contact support!”. I have checked the billing details all are paid no outstanding but still receive this error message. Kindly advice. Thanks

I also raised ticket in dashboard and ticket number is : #22527 & #22439

Expected behavior

When try to encode the audio file receiving this error message

Reproduction steps

Bitmovin Login - VOD Encoding - Encodings - Create New Encoding

2

Hello! As we have fixed this issue, I am closing this thread :slight_smile: