Account has been Deactivated when try to Encode

Support
1

Product

Encoding - VOD

Question

When we trying to encode the audio/video file we are getting this error message “Your account has been deactivated. Please contact support!”. I have checked the billing details all are paid no outstanding but still receive this error message. Kindly advice. Thanks

I also raised ticket in dashboard and ticket number is : #22527 & #22439

2

Hi @vediccosmos.ms

I see my colleague has replied via #22527 and is currently awaiting your feedback.
I’ll close this thread here.