Licensing error

Since this morning we are facing licensing error coming from bitmovin API. We receive random “denied” on domains that have been whitelist since many months. We even receive “granted” status on random domain.
The issue has been reproduced making the API call manually so it does not seem to be related to a specific player / anaylitic version.
Is anyone facing the same issue ?


Thanks for reaching out. We’re currently investigating the Licensing issue and will post an update on shortly with further information.

Best regards,
Neil Ebrey (Bitmovin Support)

1 Like


Happy to report that this issue is now resolved. Please see Bitmovin Inc Status - Elevated Error Rates in Licensing Calls for details.

Best regards,
James Holding

Bitmovin Support and Integrations