Unsolved issue closed by system

Hello! I had this issue some time ago with the player stuck buffering - it never got solved and the system just closed it during this weekend.

How do I find out the reason a user’s player is stuck loading (80%)?

Hi. I reopened the issue. Let’s continue the conversation there.
Also I’m going to investigate why it was closed.

Greetings Daniel

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Hello Daniel! Still no news about this?