Hi Bitmovin Support Team,
We’ve encountered a platform-specific issue with Bitmovin Player where playback fails only on Firefox 137 on Windows.
When attempting to play a DASH stream with Widevine DRM, the player throws the following error:
Additional context:
- Playback works fine on Chrome, Edge, and Safari
- Firefox Private Browsing mode works fine
- The issue only happens on Firefox 137 in normal mode on Windows
- We’re currently using Bitmovin Player version 8.169.0
Could you please advise if this is a known issue or potentially related to recent changes in Firefox or Bitmovin? Is there any recommended workaround or upcoming fix?
Thank you in advance!
Best regards,
Nick