Hi @phill ! Thanks for your question.
While we investigate internally if there are any issues with your accounts, can you check whether the right org’s API key is being used and that your colleague’s personal orgs are named differently to the PAYG org in order to avoid confusion?
Every user has a personal trial account and when invited to a Pay-As-You-Go org, they should select that in order to start the encodings properly.
For example, it may be possible that your colleagues are using their personal org (which may be named similarly to the work org):
If that’s the case, then they should get it to work by selecting the PAYG org and using its API key:
Then, to avoid confusion, rename their personal org to something easier to differentiate:
.
Kind regards,
Matheus