TypeError: Cannot read properties of undefined (reading '_internalId')

Hello Community.
I am having an error where the player cannot read the _internalId attribute which I do not know what it refers to and it is generating a large number of errors, if anyone has experienced it or has any idea how to solve it, I would be grateful.

Hi @dgonzalez

Thank you for your question.

We have seen this error in situations where a new source is loaded while a pre-roll ad is being played. Can you confirm if this may be applicable to your case?

Calling unload before load on the new source should fix the error.


1 Like