Subtitles are getting skipped while displaying in app

Support
1

Hi,

We are trying to get the subtitle from PlayerEvent.CueEnter callback from Bitmovin. In few scenarios, the subtitle text is received within milliseconds. Due to this the TextView which we are using to display subtitles is not able to update the complete text. Subtitles are skipped in this scenario.

Please find the attached logs snippet below,
2024-05-15 10:20:56.181 5221-5221 subtitles are tv.accedo.xdk.dishtv D WHAT IS SHE TALKING ABOUT?
2024-05-15 10:20:59.151 5221-5221 subtitles are tv.accedo.xdk.dishtv D I’LL TELL YOU WHAT
2024-05-15 10:20:59.152 5221-5221 subtitles are tv.accedo.xdk.dishtv D SHE’S TALKING ABOUT.

In the above log snippet, I’LL TELL YOU WHAT gets skipped as we receive the next subtitle text within 0.001 sec.

Instead of sending as 2 different strings, can we get the subtitle as single string if the time difference between two subtitle strings is in milliseconds.

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Bitmovin version: 3.43.0

Regards,
Sumedh

2

Hi @sumedhmeher.pophali,

May I ask on which platform you are observing this behaviour? And do you have an example subtitle file we could use for testing?

3

Worth mentioning that there is the concept of multiple ad cues being active/visible at the same time. Ad cues must only be removed from display once a CueExit event is received.

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