Source Error: resource unavailable

Support
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1

Product

Player

Question

Hello,

we are using bitmovin-player-react-native@0.23.0 SDK for a React Native application, and we are experiencing some video source errors with message “resource unavailable”.
Below is the SourceErrorEvent object that we are seeing in our logs:
{
“code”: -1008,
“message”: “resource unavailable”,
“underlyingError”: {
“code”: -1008,
“description”: “Error Domain=NSURLErrorDomain Code=-1008 "resource unavailable" UserInfo={NSLocalizedDescription=resource unavailable, NSUnderlyingError=0x30187f930 {Error Domain=CoreMediaErrorDomain Code=-12884 "(null)"}}”,
“domain”: “NSURLErrorDomain”,
“localizedDescription”: “resource unavailable”
}
}

Based on some investigation we’ve made, we understand that the code -1008 could refer to some network delay causing the request for a video’s segment to fail.
Unfortunately, we can’t reproduce this error, but it happens frequently in our production environment. This error is occurring only on iOS devices.

Any recommendations on how we could fix this issue?

Also, we noted that on newer versions of the Bitmovin Player SDK for iOS, there is a construct for network configuration, that comes with logic to perform HTTP request retries (Customizing HTTP Request Retries). We were wondering why this is available only for iOS SDK, and not for android and react native SDKs.

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