My webhook notifications have stopped working all of a sudden, why?

Support
1

They were working just fine before. What are the possible reasons this could’ve happened and how do I fix it?

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Note that a webhook notification will fail if:

  • it takes longer than 30s to establish a connection to the endpoint (connection timeout)
  • it takes longer than 10s to complete the request (read timeout)

Once a webhook notification fails, the system will retry 10 times. If after those retries there’s no success, the endpoint will be auto-muted (= will no longer be used in future), which means that even if the issue causing the failure (eg: notification endpoint temporarily down) is resolved, you’ll need to manually re-activate the webhook notification for it to work again moving forward, as described here: Bitmovin Docs - Encoding FAQ - How can I mute/unmute a Webhook?

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