Manifest files never become available after encoding job

I created an encoding job through the VOD encoding interface in the UI. The job is successful, but when I click on the “Manifests” tab, the manifest files remain permanently in the waiting state where they can’t be previewed. The cloudfront URL that points to these files cannot be resolved. I’ve waited at least 20 minutes and these files are still not available. Is there anything I can do to get this to work?

hi @kevin.rizzo
thanks for your question. could you please provide the encoding ID, so that we can look to this specific case?