Issues with Video Playback Quality Using Bitmovin Player

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Hey guys…

I’m facing an issue with the Bitmovin Player where the video playback quality isn’t consistent. I’m currently using Bitmovin Player integrated into a web application, and I’ve noticed that the video quality frequently fluctuates even when my internet connection is stable. It starts in HD but often drops to lower resolutions for no apparent reason and then takes a while to return to HD.

I’ve already tried adjusting the ABR settings, such as setting the minBitrate and maxBitrate options, but it doesn’t seem to have a significant impact. The player version I’m using is 8.83.0, and the videos are served via a CDN.

I also check this: https://community.bitmovin.com/t/checking-for-bitmovin-compatibility-via-javascriptalteryx But I have not found any solution. Could anyone guide me about this? Has anyone experienced a similar issue, or could there be something I’m missing in terms of configuration? Are there any best practices or specific settings within Bitmovin Player that could help maintain a consistent video quality?

I appreciate any insights or suggestions you might have to help solve this problem!

Thanks in advance!

2

Thanks for posting in the Community @wecoy71025

Note that version 8.83.0 was released 2.5 years ago so lots of bugs have been fixed and many enhancements have been added ever since, so the very first step to troubleshoot your issue would be to confirm whether it still happens with the latest version of our player or not: Release Notes (Web)

If it still does, it would be great if you could share:

  • Your player configuration
  • An affected stream

PS: When you tried setting minBitrate/maxBitrate, I assume you did it via the AdaptationConfig interface? AdaptationConfig | Bitmovin Player API 8.180.0