Encoding failure with unknown reason

Support
,
1

We have WebM (VP9) videos which pass Bitmovin encoding task and which fails for same encoding setup.
These two classes of WebM videos are generated by the same application (using Chrome desktop capture capability on browser extension).

Bitmovin’s encoding status API does not tell much about failure reason, and ffprobe output looks similar for those two classes.

Is there a good way to debug this kind of problem?

2

Hi @yoshiyuki.kinjo
I recommend that you share your encoding ID either here or through a support ticket.
The Bitmovin Support team will be happy to investigate.

3

Hi Ludo,
I created support ticket #20455.

4

This topic was automatically closed 60 minutes after the last reply. New replies are no longer allowed.