Can output to AWS but not CDN when using Per-Title encoding

Support
1

Product

Encoding - VOD

Question

What could I be missing?
I can successfully save to an AWS bucket (role-based Output) when using per-title encoding and ClearKey or AES-128 encryption.
But can’t save to the Bitmovin CDN with the same setup. When I switch from AWS Output to the CDN Output, the _execute_encoding method always fails. The error message is simply
‘Exception(“Encoding failed”)’.
To get the CDN Output, I’ve tried both _get_cdn_output and output = bitmovin_api.encoding.outputs.cdn.get(outpuLid=config_provider.geLoutput_cdn_id())'. I’ve also tried combinations with different folder paths.
Does anyone have advice for what to check? Thanks.

2

Hi,
It could be that CDN is not enabled for your account. Generally, CDN is enabled along with the Encoding Pay as you go plan.
Please feel free to open a support ticket so we can discuss details related to your account specifically

3

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