# Unsolved issue closed by system

**URL:** <https://community.bitmovin.com/t/unsolved-issue-closed-by-system/1294>\
**Category:** Support\
**Created:** [September 20, 2022, 5:24pm UTC](https://community.bitmovin.com/t/unsolved-issue-closed-by-system/1294 "2022-09-20T17:24:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andrei.muntean](https://sea1.discourse-cdn.com/flex015/user_avatar/community.bitmovin.com/andrei.muntean/32/220_2.png) [@andrei.muntean](https://community.bitmovin.com/u/andrei.muntean)\
**Post date:** [September 20, 2022, 5:24pm UTC](https://community.bitmovin.com/t/unsolved-issue-closed-by-system/1294/1 "2022-09-20T17:24:29Z")

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Hello! I had this issue some time ago with the player stuck buffering - it never got solved and the system just closed it during this weekend.

# [How do I find out the reason a user’s player is stuck loading (80%)?](https://community.bitmovin.com/t/how-do-i-find-out-the-reason-a-users-player-is-stuck-loading-80/1190)

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**Author:** ![tigraine](https://sea1.discourse-cdn.com/flex015/user_avatar/community.bitmovin.com/tigraine/32/156_2.png) [@tigraine](https://community.bitmovin.com/u/tigraine)\
**Post date:** [September 22, 2022, 7:18pm UTC](https://community.bitmovin.com/t/unsolved-issue-closed-by-system/1294/2 "2022-09-22T19:18:45Z")

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Hi. I reopened the issue. Let’s continue the conversation there.  
Also I’m going to investigate why it was closed.

Greetings Daniel

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**Author:** ![andrei.muntean](https://sea1.discourse-cdn.com/flex015/user_avatar/community.bitmovin.com/andrei.muntean/32/220_2.png) [@andrei.muntean](https://community.bitmovin.com/u/andrei.muntean)\
**Post date:** [September 28, 2022, 5:25pm UTC](https://community.bitmovin.com/t/unsolved-issue-closed-by-system/1294/3 "2022-09-28T17:25:30Z")

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Hello Daniel! Still no news about this?