# Unable to view stream preview, getting error. Logged in tenant account

**URL:** <https://community.bitmovin.com/t/unable-to-view-stream-preview-getting-error-logged-in-tenant-account/3875>\
**Category:** Discussion\
**Created:** [April 15, 2026, 10:38am UTC](https://community.bitmovin.com/t/unable-to-view-stream-preview-getting-error-logged-in-tenant-account/3875 "2026-04-15T10:38:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![annamma.scaria](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@annamma.scaria](https://community.bitmovin.com/u/annamma.scaria)\
**Post date:** [April 15, 2026, 10:38am UTC](https://community.bitmovin.com/t/unable-to-view-stream-preview-getting-error-logged-in-tenant-account/3875/1 "2026-04-15T10:38:58Z")

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Unable to view stream preview, getting error. Logged in tenant account

Ticket #30996

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**Author:** ![annamma.scaria](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@annamma.scaria](https://community.bitmovin.com/u/annamma.scaria)\
**Post date:** [April 15, 2026, 11:31am UTC](https://community.bitmovin.com/t/unable-to-view-stream-preview-getting-error-logged-in-tenant-account/3875/2 "2026-04-15T11:31:53Z")

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got solution on this from support team to view the video in different ways instead of preview as it’s a known issue, thank you. pls close this discussion