# The account has been deactivated

**URL:** <https://community.bitmovin.com/t/the-account-has-been-deactivated/3293>\
**Category:** Support\
**Tags:** bitmovin-player, bitmovin\
**Created:** [September 17, 2024, 8:19am UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293 "2024-09-17T08:19:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![szahorodnii](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@szahorodnii](https://community.bitmovin.com/u/szahorodnii)\
**Post date:** [September 17, 2024, 8:19am UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293/1 "2024-09-17T08:19:06Z")

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### Product

Player

### Question

All requests return the following

Your account has been deactivated. Please contact support! developerMessage: Your account has been deactivated. Please contact support! errorCode: 8007

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**Author:** ![yuliia.pelekh](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@yuliia.pelekh](https://community.bitmovin.com/u/yuliia.pelekh)\
**Post date:** [September 19, 2024, 11:53am UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293/2 "2024-09-19T11:53:44Z")

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Hi!

Your trial has expired that is why you were getting this error. I have reactivated your account so you can continue testing.

Best,  
Yuliia

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**Author:** ![s.bhalerao](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@s.bhalerao](https://community.bitmovin.com/u/s.bhalerao)\
**Post date:** [December 12, 2024, 6:33pm UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293/3 "2024-12-12T18:33:43Z")

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Hi , My trail period expired , I purchased a plan and now using the account for encoding a file, still getting this error as my account is deactivated. Does the account have to be activated from your end ?

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**Author:** ![yuliia.pelekh](https://avatars.discourse-cdn.com/v4/letter/y/f08c70/32.png) [@yuliia.pelekh](https://community.bitmovin.com/u/yuliia.pelekh)\
**Post date:** [December 13, 2024, 10:31am UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293/4 "2024-12-13T10:31:17Z")

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Hi! Please make sure you use the correct organization and credentials when you want to initiate an encoding. [p.earl@byonity.com](mailto:p.earl@byonity.com) has an active plan but your personal account doesn’t. When you login to your personal account, make sure you switch the organization and choose the one that has a paid plan (top-right corner next to your name).

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**Author:** ![s.bhalerao](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@s.bhalerao](https://community.bitmovin.com/u/s.bhalerao)\
**Post date:** [December 13, 2024, 2:58pm UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293/5 "2024-12-13T14:58:38Z")

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Thank you so much , That solved my Issue