# Playback\_video\_decoding\_error on iOS devices running ios 18

**URL:** <https://community.bitmovin.com/t/playback-video-decoding-error-on-ios-devices-running-ios-18/3378>\
**Category:** Support\
**Tags:** bitmovin-player, android, ios, bitmovin, web\
**Created:** [October 27, 2024, 2:02pm UTC](https://community.bitmovin.com/t/playback-video-decoding-error-on-ios-devices-running-ios-18/3378 "2024-10-27T14:02:27Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahmed.fares](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahmed.fares](https://community.bitmovin.com/u/ahmed.fares)\
**Post date:** [October 27, 2024, 2:02pm UTC](https://community.bitmovin.com/t/playback-video-decoding-error-on-ios-devices-running-ios-18/3378/1 "2024-10-27T14:02:27Z")

</div>

### Product

Player

### Question

Issue Description:We are currently experiencing a critical issue with the Bitmovin Player across our platforms (web and mobile), specifically after updating mobile devices to iOS 18. Videos that previously played without issues now fail with a playback\_video\_decoding\_error on iOS devices using both Safari into mobile and our mobile applications.  
Steps to Reproduce:  
Open the video player on any iOS device updated to iOS 18.  
Attempt to play any video content.  
Observe that the video fails to play, displaying a decoder or demuxer error.  
Expected Behavior:Videos should play smoothly without errors, as they did before the iOS 18 update.  
Actual Behavior:Video playback fails with the error: “Video decoder or demuxer had an error with the content.”  
Impact:This issue is affecting all iOS users on our platform, significantly degrading user experience and accessibility of our content.  
Troubleshooting Steps Tried:  
Verified using the latest version of Bitmovin Player.  
Checked console logs for specific error outputs.  
also i use Angular 16 for more clarification  
Request:We request a prompt investigation into this issue. We would appreciate any immediate workarounds or patches available, and timelines on when a permanent fix might be expected.

---

<div class="post-metadata">

**Author:** ![Kishore](https://sea1.discourse-cdn.com/flex015/user_avatar/community.bitmovin.com/kishore/32/174_2.png) [@Kishore](https://community.bitmovin.com/u/Kishore)\
**Post date:** [October 28, 2024, 3:59am UTC](https://community.bitmovin.com/t/playback-video-decoding-error-on-ios-devices-running-ios-18/3378/2 "2024-10-28T03:59:53Z")

</div>

Hi @ahmed.fares It seems that the Safari native player on iOS 18 is unable to handle the stream. Could you try with MSE player? You can do this by setting the `preferredTech`.

```auto
var playerconfig = {
 ....
  playback: {
      preferredTech : [{
        player: 'html5',
        streaming: 'hls',
      }]
    }
}

```

Here is the working demo - [Bitmovin Player Playground » Try our HTML 5 Video Player Demo](https://bitmovin.com/demos/player-playground?pConfig=ewogICJrZXkiOiAiWU9VUiBLRVkgSEVSRSIsCiAgcGxheWJhY2s6IHsKICAgICAgcHJlZmVycmVkVGVjaCA6IFt7CiAgICAgICAgcGxheWVyOiAnaHRtbDUnLAogICAgICAgIHN0cmVhbWluZzogJ2hscycsCiAgICAgIH1dCiAgICB9Cn0%3D&sConfig=ewogICJobHMiOiAiaHR0cHM6Ly9jZG4uYml0bW92aW4uY29tL2NvbnRlbnQvYXNzZXRzL2FydC1vZi1tb3Rpb24tZGFzaC1obHMtcHJvZ3Jlc3NpdmUvbTN1OHMvZjA4ZTgwZGEtYmYxZC00ZTNkLTg4OTktZjBmNjE1NWY2ZWZhLm0zdTgiLAogICJwb3N0ZXIiOiAiaHR0cHM6Ly9jZG4uYml0bW92aW4uY29tL2NvbnRlbnQvYXNzZXRzL2FydC1vZi1tb3Rpb24tZGFzaC1obHMtcHJvZ3Jlc3NpdmUvcG9zdGVyLmpwZyIKfQ%3D%3D)