# Encoding failed

**URL:** <https://community.bitmovin.com/t/encoding-failed/1567>\
**Category:** Resources\
**Tags:** bitmovin-encoding, bitmovin\
**Created:** [December 12, 2022, 9:04am UTC](https://community.bitmovin.com/t/encoding-failed/1567 "2022-12-12T09:04:47Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![lucuflix.id](https://avatars.discourse-cdn.com/v4/letter/l/9de053/32.png) [@lucuflix.id](https://community.bitmovin.com/u/lucuflix.id)\
**Post date:** [December 12, 2022, 9:04am UTC](https://community.bitmovin.com/t/encoding-failed/1567/1 "2022-12-12T09:04:47Z")

</div>

We’re trying to uploading our video using bitmovin encoding, but we found this issue

 ![image](https://us1.discourse-cdn.com/flex015/uploads/bitmovin/original/1X/d8d5c68e4a0fe1a9d81c3b026a359543b888eafb.jpeg)

We already submit for technical request but still got no response about this issue, anyone know what happen with the encoding?

---

<div class="post-metadata">

**Author:** ![anon98615363](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@anon98615363](https://community.bitmovin.com/u/anon98615363)\
**Post date:** [December 12, 2022, 12:24pm UTC](https://community.bitmovin.com/t/encoding-failed/1567/2 "2022-12-12T12:24:59Z")

</div>

Hi @lucuflix.id,

Thank you for reaching out in the community. You already did the best thing by contacting support via our dashboard. Somebody from our team will be able to look into your specific encoding and help resolve the error.

Hope you become successful soon and don’t shy away from sending another message if not.

Best,  
Markus