# Support **URL:** https://community.bitmovin.com/c/support/8.md [Latest](https://community.bitmovin.com/latest.md) · [Categories](https://community.bitmovin.com/categories.md) · [Tags](https://community.bitmovin.com/tags.md) --- ## [Does Bitmovin Player support Flutter?](https://community.bitmovin.com/t/does-bitmovin-player-support-flutter/932)
**Author:** [@hardknockrabbit](https://community.bitmovin.com/u/hardknockrabbit)\ **Replies:** 3\ **Last updated:** [July 16, 2026, 4:09pm UTC](https://community.bitmovin.com/t/does-bitmovin-player-support-flutter/932 "2026-07-16T16:09:02Z")
Hi, our company needs a player that supports DRM does Bitmovin Player supports flutter? --- ## [Facing inconsistent errors in the player, same video when played again does play](https://community.bitmovin.com/t/facing-inconsistent-errors-in-the-player-same-video-when-played-again-does-play/2386)
**Author:** [@developer](https://community.bitmovin.com/u/developer)\ **Replies:** 3\ **Last updated:** [May 5, 2026, 3:14pm UTC](https://community.bitmovin.com/t/facing-inconsistent-errors-in-the-player-same-video-when-played-again-does-play/2386 "2026-05-05T15:14:56Z")
Following is the code that works for 95% of the scenarios for some cases specially in Android browsers we are facing issues like PLAYBACK\_VIDEO\_DECODING\_ERROR SOURCE\_STREAM\_NOT\_SUPPORTED Test URL: https://tagmango.com… --- ## [CAF Receiver v3 - Stable](https://community.bitmovin.com/t/caf-receiver-v3-stable/2150)
**Author:** [@praveen.balpande84](https://community.bitmovin.com/u/praveen.balpande84)\ **Replies:** 6\ **Last updated:** [April 8, 2026, 2:56pm UTC](https://community.bitmovin.com/t/caf-receiver-v3-stable/2150 "2026-04-08T14:56:31Z")
Hi, We are using inbuilt cast api to cast videos from our iOS app to Android TV. When we are trying to cast, first CAF Receiver v3 - Stable error is displaying for few seconds then video getting cast. We do not want to … --- ## [Fullscreen in react native player over all content in landscape mode](https://community.bitmovin.com/t/fullscreen-in-react-native-player-over-all-content-in-landscape-mode/2247)
**Author:** [@developer](https://community.bitmovin.com/u/developer)\ **Replies:** 3\ **Last updated:** [October 23, 2025, 2:45pm UTC](https://community.bitmovin.com/t/fullscreen-in-react-native-player-over-all-content-in-landscape-mode/2247 "2025-10-23T14:45:26Z")
I tried using modal for such implementation but faced 2 problems: exitFullScreen getting callled immediately after enterFullScreen Have disabled screen recording in app using react-native-screenshot-prevent and it does… --- ## [Why Bitmovin Player's DRM license renewal API works with PlayReady only?](https://community.bitmovin.com/t/why-bitmovin-players-drm-license-renewal-api-works-with-playready-only/671)
**Author:** [@daniel1](https://community.bitmovin.com/u/daniel1)\ **Replies:** 4\ **Last updated:** [October 10, 2025, 4:57am UTC](https://community.bitmovin.com/t/why-bitmovin-players-drm-license-renewal-api-works-with-playready-only/671 "2025-10-10T04:57:29Z")
Hi, I’m interested in this renewLicense method of Bitmovin Player. The linked document says FairPlay DRM license renewal is not supported yet. But Apple’s FairPlay Streaming SDK contains a Safari web player sample whi… --- ## [Custom Receiver Application Id does not work in React Native](https://community.bitmovin.com/t/custom-receiver-application-id-does-not-work-in-react-native/2770)
**Author:** [@ben1](https://community.bitmovin.com/u/ben1)\ **Replies:** 9\ **Last updated:** [October 5, 2025, 8:19am UTC](https://community.bitmovin.com/t/custom-receiver-application-id-does-not-work-in-react-native/2770 "2025-10-05T08:19:43Z")
Description In our custom React Native app, we noticed that our app is not able to connect to our Custom Receiver. Our implementation on our dev website with Bitmovin works well with the custom receiver so the receiver… --- ## [React Native tvOS title/description player UI](https://community.bitmovin.com/t/react-native-tvos-title-description-player-ui/3400)
**Author:** [@sune](https://community.bitmovin.com/u/sune)\ **Replies:** 13\ **Last updated:** [September 3, 2025, 7:19am UTC](https://community.bitmovin.com/t/react-native-tvos-title-description-player-ui/3400 "2025-09-03T07:19:57Z")
Product Player Question So I am using the very latest, as of today, React Native SDK, and when using the player in tvOS via React Native, and using the system ui for the player. The title and description are not shown a… --- ## [Html5 graphics overlay to the bitmovin player](https://community.bitmovin.com/t/html5-graphics-overlay-to-the-bitmovin-player/1823)
**Author:** [@Adrian](https://community.bitmovin.com/u/Adrian)\ **Replies:** 7\ **Last updated:** [August 27, 2025, 8:58am UTC](https://community.bitmovin.com/t/html5-graphics-overlay-to-the-bitmovin-player/1823 "2025-08-27T08:58:38Z")
In this experiment we’ll take the standard bitmovin web player, and overlay a lower-third provided by Singular Live. It could equally come from other Html5-overlay-graphics solutions, to display a scoreboard, c… --- ## [SubtitleTrack.label polluted and leads mismatching with DASH manifest AdaptationSet#Label](https://community.bitmovin.com/t/subtitletrack-label-polluted-and-leads-mismatching-with-dash-manifest-adaptationset-label/2514)
**Author:** [@polunwu](https://community.bitmovin.com/u/polunwu)\ **Replies:** 2\ **Last updated:** [April 7, 2025, 7:18am UTC](https://community.bitmovin.com/t/subtitletrack-label-polluted-and-leads-mismatching-with-dash-manifest-adaptationset-label/2514 "2025-04-07T07:18:18Z")
First, here is my device and Web SDK information. OS: MacOS Big Sur (11.5) Browser: Google Chrome (Version 119.0.6045.199 (Official Build) (arm64)) Safari 14.1.2（16611.3.10.1.6） Bitmovin Player Web SDK: v8.84.0 (by … --- ## [Use different keys and key ids when creating media](https://community.bitmovin.com/t/use-different-keys-and-key-ids-when-creating-media/727)
**Author:** [@peder.borg](https://community.bitmovin.com/u/peder.borg)\ **Replies:** 2\ **Last updated:** [March 27, 2025, 4:15pm UTC](https://community.bitmovin.com/t/use-different-keys-and-key-ids-when-creating-media/727 "2025-03-27T16:15:27Z")
Hi team, I would like to use different key id’s and keys when creating different vod renditions and possibly have different keys for audio and video. Is this possible? And do you have any demo code available? For live … --- ## [PlayerConfig -\> StyleConfig -\> scalingMode. Unable to change scalingMode without player recreation](https://community.bitmovin.com/t/playerconfig-styleconfig-scalingmode-unable-to-change-scalingmode-without-player-recreation/1038)
**Author:** [@michal.rabinski](https://community.bitmovin.com/u/michal.rabinski)\ **Replies:** 2\ **Last updated:** [March 20, 2025, 1:58pm UTC](https://community.bitmovin.com/t/playerconfig-styleconfig-scalingmode-unable-to-change-scalingmode-without-player-recreation/1038 "2025-03-20T13:58:04Z")
Hello I’m creating player with some custom default config where StyleConfig has scalingMode set to Fit. I want to change this scaling mode on demand when player is playing video. I’m setting new value to config by p… --- ## [Download crash on Android](https://community.bitmovin.com/t/download-crash-on-android/2852)
**Author:** [@obadia.yoni](https://community.bitmovin.com/u/obadia.yoni)\ **Replies:** 5\ **Last updated:** [March 4, 2025, 2:09am UTC](https://community.bitmovin.com/t/download-crash-on-android/2852 "2025-03-04T02:09:26Z")
Hello, For some of my devices when I start a download I get the following crash log I can’t investigate more than that because the source code is obfuscated. I got this crash on Galaxy Tab S6 Lite and Galaxy S20 FE A… --- ## [Unexpected material progress change on start](https://community.bitmovin.com/t/unexpected-material-progress-change-on-start/2824)
**Author:** [@w.morkowski](https://community.bitmovin.com/u/w.morkowski)\ **Replies:** 2\ **Last updated:** [January 28, 2025, 11:22am UTC](https://community.bitmovin.com/t/unexpected-material-progress-change-on-start/2824 "2025-01-28T11:22:24Z")
After loading this manifest: Bitmovin's Test Player » Try our HTML 5 Video Player Demo the player changes progress to 6 seconds at the start. I checked the manifest and didn’t find anything unusual. I also tested this ma… --- ## [Bitmovin - React JS | Player Gets Stuck in Buffering After Seeking in VOD playback](https://community.bitmovin.com/t/bitmovin-react-js-player-gets-stuck-in-buffering-after-seeking-in-vod-playback/3447)
**Author:** [@amja.hussain](https://community.bitmovin.com/u/amja.hussain)\ **Replies:** 1\ **Last updated:** [January 23, 2025, 7:17am UTC](https://community.bitmovin.com/t/bitmovin-react-js-player-gets-stuck-in-buffering-after-seeking-in-vod-playback/3447 "2025-01-23T07:17:17Z")
Product Other Question I’m working on a web player where we handle ad logic during seeking. The current implementation is as follows: when a user seeks from one position to another, we first check and handle the ad logi… --- ## [The account has been deactivated](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293)
**Author:** [@szahorodnii](https://community.bitmovin.com/u/szahorodnii)\ **Replies:** 4\ **Last updated:** [December 13, 2024, 2:58pm UTC](https://community.bitmovin.com/t/the-account-has-been-deactivated/3293 "2024-12-13T14:58:38Z")
Product Player Question All requests return the following Your account has been deactivated. Please contact support! developerMessage: Your account has been deactivated. Please contact support! errorCode: 8007 --- ## [HLS stream with RealDRM is failing to play](https://community.bitmovin.com/t/hls-stream-with-realdrm-is-failing-to-play/3439)
**Author:** [@timur.begaliev](https://community.bitmovin.com/u/timur.begaliev)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 4:40pm UTC](https://community.bitmovin.com/t/hls-stream-with-realdrm-is-failing-to-play/3439 "2024-12-05T16:40:02Z")
Product Player Question Upon replacement of native AVPlayer with Bitmovin Player in our iOS/tvOS apps, we started experiencing below issue: We are seeing white spinner/activity indicator on the black screen, while audi… --- ## [Nextjs App crashes when ui=true](https://community.bitmovin.com/t/nextjs-app-crashes-when-ui-true/3422)
**Author:** [@raysamtob](https://community.bitmovin.com/u/raysamtob)\ **Replies:** 3\ **Last updated:** [November 21, 2024, 1:30pm UTC](https://community.bitmovin.com/t/nextjs-app-crashes-when-ui-true/3422 "2024-11-21T13:30:14Z")
Got this error in my Nextjs App. 5734-7d20cb167a8dbd4f.js:1 TypeError: Cannot create property ‘metadata’ on boolean ‘true’ at new e (2723-75573e019eea807d.js:1:255807) at e.buildModernUI (2723-75573e019eea807d.js:1:25… --- ## [Estimating cost of dynamic prewarmed encoder pool](https://community.bitmovin.com/t/estimating-cost-of-dynamic-prewarmed-encoder-pool/3423)
**Author:** [@yoshiyuki.kinjo](https://community.bitmovin.com/u/yoshiyuki.kinjo)\ **Replies:** 2\ **Last updated:** [November 21, 2024, 7:52am UTC](https://community.bitmovin.com/t/estimating-cost-of-dynamic-prewarmed-encoder-pool/3423 "2024-11-21T07:52:05Z")
Product Encoding - VOD Question Is there a way to estimating cost of dynamic prewarmed encoder pool? I saw static pool can handle multiple encoding jobs if jobs arrive sequentially with ~10 seconds apart. So when dyna… --- ## [Dashboard manifest issue](https://community.bitmovin.com/t/dashboard-manifest-issue/3407)
**Author:** [@cool.bambyk](https://community.bitmovin.com/u/cool.bambyk)\ **Replies:** 1\ **Last updated:** [November 21, 2024, 6:51am UTC](https://community.bitmovin.com/t/dashboard-manifest-issue/3407 "2024-11-21T06:51:19Z")
Product Encoding - VOD Question Encoding in dashboard is finished and looks like no errors. But I’ve got disabled button “create stream” on encoding and when mouse is on button it says: encoding is missing valid HLS man… --- ## [Inquiry About Minimum Windows Version Support](https://community.bitmovin.com/t/inquiry-about-minimum-windows-version-support/3418)
**Author:** [@smartlearning](https://community.bitmovin.com/u/smartlearning)\ **Replies:** 1\ **Last updated:** [November 21, 2024, 6:42am UTC](https://community.bitmovin.com/t/inquiry-about-minimum-windows-version-support/3418 "2024-11-21T06:42:49Z")
Product Player Question Dear Bitmovin Team, We are a company offering DRM-enabled video playback services using the Bitmovin Player. Recently, we have received reports from our users indicating that playback no longer… --- ## [On enabling prewarmed encoder pool](https://community.bitmovin.com/t/on-enabling-prewarmed-encoder-pool/3419)
**Author:** [@yoshiyuki.kinjo](https://community.bitmovin.com/u/yoshiyuki.kinjo)\ **Replies:** 3\ **Last updated:** [November 20, 2024, 4:18am UTC](https://community.bitmovin.com/t/on-enabling-prewarmed-encoder-pool/3419 "2024-11-20T04:18:14Z")
Product Encoding - VOD Question https://developer.bitmovin.com/encoding/docs/how-to-use-pre-warmed-encoder-pools On this page, requirement section says As running pools generate costs even if not utilized, they have … --- ## [Is China supported?](https://community.bitmovin.com/t/is-china-supported/3414)
**Author:** [@martin.etcharran](https://community.bitmovin.com/u/martin.etcharran)\ **Replies:** 1\ **Last updated:** [November 19, 2024, 1:49pm UTC](https://community.bitmovin.com/t/is-china-supported/3414 "2024-11-19T13:49:29Z")
Product Player Question Is China supported? Im having issues with some of my platform users located there. --- ## [Unexpected behavior on seek in Bitmovin Player](https://community.bitmovin.com/t/unexpected-behavior-on-seek-in-bitmovin-player/3408)
**Author:** [@alfsender](https://community.bitmovin.com/u/alfsender)\ **Replies:** 3\ **Last updated:** [November 15, 2024, 5:36pm UTC](https://community.bitmovin.com/t/unexpected-behavior-on-seek-in-bitmovin-player/3408 "2024-11-15T17:36:50Z")
Product Player Question Hi Team, I am seeing unexpected behavior where when I try to seek in the bitmovin player it shows the buffer section after the cursor on my player seekbar. I am using SmpteController to calculat… --- ## [Nextjs - Bitmovin issue with HLS streaming](https://community.bitmovin.com/t/nextjs-bitmovin-issue-with-hls-streaming/3345)
**Author:** [@alfsender](https://community.bitmovin.com/u/alfsender)\ **Replies:** 2\ **Last updated:** [November 13, 2024, 7:08am UTC](https://community.bitmovin.com/t/nextjs-bitmovin-issue-with-hls-streaming/3345 "2024-11-13T07:08:04Z")
Product Player Question Hi Team, I am trying to integrate Bitmovin player to my existing nextjs based app in Server side component. I started using GitHub - bitmovin/bitmovin-player-react and was able to integrate Bitm… --- ## [Live To Vod: setting up the process with a Dash manifest doesn't work!](https://community.bitmovin.com/t/live-to-vod-setting-up-the-process-with-a-dash-manifest-doesnt-work/3385)
**Author:** [@alexandre.vanlierde](https://community.bitmovin.com/u/alexandre.vanlierde)\ **Replies:** 2\ **Last updated:** [November 12, 2024, 8:04am UTC](https://community.bitmovin.com/t/live-to-vod-setting-up-the-process-with-a-dash-manifest-doesnt-work/3385 "2024-11-12T08:04:00Z")
Product Encoding - Live Question Hello bitmovin guys, I’m setting up Live-To-Vod process using an HLS and DASH manifest. I followed the documentation provided by you ==\> How to implement a Live-to-VoD workflow with t… --- ## [What versions of VAST does Bitmovin Ads Module (BAM) support?](https://community.bitmovin.com/t/what-versions-of-vast-does-bitmovin-ads-module-bam-support/3395)
**Author:** [@warren](https://community.bitmovin.com/u/warren)\ **Replies:** 2\ **Last updated:** [November 11, 2024, 8:33pm UTC](https://community.bitmovin.com/t/what-versions-of-vast-does-bitmovin-ads-module-bam-support/3395 "2024-11-11T20:33:11Z")
Product Player Question Hi, I couldn’t find this listed within any of the documentation, but what versions of VAST does the Bitmovin Ads Module (BAM) actually support for each platform where it is available? In particu… --- ## [Bitmovin can combine multiple videos mp4 into one video?](https://community.bitmovin.com/t/bitmovin-can-combine-multiple-videos-mp4-into-one-video/3402)
**Author:** [@ntgiang251097](https://community.bitmovin.com/u/ntgiang251097)\ **Replies:** 1\ **Last updated:** [November 11, 2024, 9:21am UTC](https://community.bitmovin.com/t/bitmovin-can-combine-multiple-videos-mp4-into-one-video/3402 "2024-11-11T09:21:33Z")
Product Encoding - VOD Question I currently want to take multiple videos from my Azure account storage and use Bitmovin to combine these videos into one video with the format MP4, resolution 720p, codec H264, and audio … --- ## [Invalid response received from manifest request. Status code: 404 after migrating from Azure Media Services to MKIO](https://community.bitmovin.com/t/invalid-response-received-from-manifest-request-status-code-404-after-migrating-from-azure-media-services-to-mkio/3058)
**Author:** [@youcef.ben](https://community.bitmovin.com/u/youcef.ben)\ **Replies:** 4\ **Last updated:** [November 10, 2024, 2:44pm UTC](https://community.bitmovin.com/t/invalid-response-received-from-manifest-request-status-code-404-after-migrating-from-azure-media-services-to-mkio/3058 "2024-11-10T14:44:51Z")
Product Player Question On our React Native app we started getting the following error after changing the urls after migrating to MKIO. On web and Android the urls play fine. The thumbnails also work fine after changing… --- ## [View streams created by other team members](https://community.bitmovin.com/t/view-streams-created-by-other-team-members/3211)
**Author:** [@datkinson](https://community.bitmovin.com/u/datkinson)\ **Replies:** 2\ **Last updated:** [November 7, 2024, 3:39pm UTC](https://community.bitmovin.com/t/view-streams-created-by-other-team-members/3211 "2024-11-07T15:39:46Z")
Product Streams Question I have invited additional members to my team and at least one of them has now created new streams. As the account administrator, am I able to see a list of the streams uploaded by other members … --- ## [Multi-key HLS OfflinePlayback -iOS](https://community.bitmovin.com/t/multi-key-hls-offlineplayback-ios/3387)
**Author:** [@kuckelhaus](https://community.bitmovin.com/u/kuckelhaus)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:35am UTC](https://community.bitmovin.com/t/multi-key-hls-offlineplayback-ios/3387 "2024-11-04T07:35:32Z")
Product Player Question Hi! We’re integrating Bitmovin Player with Axinom DRM and have had success with online playback and single-key offline playback. However, we’re facing issues with offline multikey HLS streams. W… [Next page](https://community.bitmovin.com/c/support/8.md?page=1)